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Product Support
Manufactured and supported by Baggage Check Limited, the machines have proved highly reliable and are monitored remotely through a 3G mobile broadband connection, most maintenance can be performed remotely. The support team is committed to a 24 hour response for on-site maintenance. The weigh scales are supplied and calibrated by Avery Weigh-Tronix, a leading international supplier to the aviation industry, to match the calibration of international standard check-in counter scales.
Support is adapted to each airport and usually includes:
- Liasion and on site visit to discuss with airport management the best locations for maximum customer accessibility and use
- Regular usage reports supplied to airport management
- Remote monitoring and management through mobile telecoms network
- Airline allowance information monitoring and updating
- Cash collection and banking
- Cleaning and maintenance
- UK based call centre to deal with customer questions and complaints and front line staff enquiries
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