Bag Weighing Product Support
 
airport weighing scales

 

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Product Support

Manufactured and supported by Baggage Check Limited, the machines have proved highly reliable and are monitored remotely through a 3G mobile broadband connection, most maintenance can be performed remotely. The support team is committed to a 24 hour response for on-site maintenance. The weigh scales are supplied and calibrated by Avery Weigh-Tronix, a leading international supplier to the aviation industry, to match the calibration of international standard check-in counter scales.

Support is adapted to each airport and usually includes:

  • Liasion and on site visit to discuss with airport management the best locations for maximum customer accessibility and use
  • Regular usage reports supplied to airport management
  • Remote monitoring and management through mobile telecoms network
  • Airline allowance information monitoring and updating
  • Cash collection and banking
  • Cleaning and maintenance
  • UK based call centre to deal with customer questions and complaints and front line staff enquiries

 

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